A planner is a personal thing: the layout either fits how you work or it fights you, and you can tell within a week. You have 10 days from delivery to return an unused item to Marivelle Register, and a faster 48-hour route if it arrived faulty.

How long you have

Start a return within 10 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.

What we accept back

Unused planners and calendars with the shrink-wrap or belly band intact, in original condition with the invoice. Once a dated planner has been written in it cannot be resold.

What we cannot accept

  • Planners and calendars that have been written in, dated or personalised.
  • Opened stationery and envelope sets.
  • Clearance stock, gift cards and previous-year dated stock bought at a discount.

None of these exceptions apply where the item arrived damaged or defective.

Damaged, defective, wrong or missing on arrival

Record an unboxing video as you open the parcel and email that video within 48 hours of delivery if a cover is creased, a wire binding is crushed, pages are printed out of order, we sent the wrong item, or something is missing. That clip is the only evidence we need: free replacement or a full refund, and no return postage from you.

How to start a return

Email [email protected] with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.

Who pays the return postage

If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.

How your refund is issued

Once the item is back with us and checked, approved refunds are processed within 6 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details. You get an email as the refund leaves us.

Exchanges

Wrong layout or wrong date range? Say so in the same email while the wrap is intact and we will exchange rather than refund, subject to stock, settling any price difference.

Not shipped yet?

If the order has not left Pune yet you want the Cancellation Policy instead — it is free, and the money is back with you in 5 to 7 business days.